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District Contracts with Talking Points to Improve Teacher/Parent Communication

talking pointsTalkingPoints is a two-way multilingual family engagement platform that allows staff and school administrators to easily communicate with families in over 100 languages via text messages. The teacher or administrator is able to send a text message to a parent/guardian and, if needed, TalkingPoints will translate the language to the preferred language identified in Infinite Campus. Likewise, the parent/guardian can text back to the teacher/administrator in their preferred language and TalkingPoints will translate to English.  

For parents/guardians who may have concerns regarding receiving text messages, perhaps due to not having an unlimited texting plan, TalkingPoints has developed an optional, and free, Parent Mobile Application which parents/guardians can use to receive messages, and bypass the texts. The Parent Mobile Application is available for download on both the Google Play Store and the Apple App Store.

Similar to email, teachers/administrators will be expected to respond in a reasonable amount of time to parent/guardian texts during normal school hours. Expectations for staff responses to texts received outside of normal school hours is that they may wait to respond until the following school day, unless the message is an emergency. 

If a parent/guardian does not wish for teachers or administrators to communicate with them using TalkingPoints, they should respond to the text message with “goodbye.”
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